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My career in healthcare started right as I turned 16 and was capable of legally entering the workforce, but the life I had initially planned out is dramatically different than what I am up to today. Throughout my high school education, I was committed to pursuing a career as a plastic surgeon, so I was taking a ton of college preparatory classes until my senior year when I was dually enrolled in two different schools to become a certified nursing assistant (CNA). When I was 17, I was not only wrapping up my high school studies, but I was also completing all of my clinical runs and working at several hospitals, convalescent homes, and home healthcare units supporting a variety of patients; from newborn pediatrics up to supporting hospice patients suffering from dementia. While the road ahead could certainly be worth it – the strain I experienced as a CNA; I learned the clinical route of healthcare would not be something for me. It not only pulled on my heartstrings but more so because I could not handle the blood or odors (especially for someone longing to be a plastic surgeon).
I decided to take a break from college after my freshman year and immerse myself into the corporate world of healthcare where I started with McKesson and built a successful career in the people operations and implementations management space. I led one of the largest Risk Evaluation & Mitigation Strategies (REMS) programs supporting patients who recently had a kidney transplant and those who were at the effects of severe schizophrenia. Throughout the launch of these programs, working closely with the FDA and pharmaceutical vendors, I found the impact I was longing to make for so many patients across the world to get access to their medical needs. Not only did this allow me to support a population of patients at a large scale; I also managed to grow profusely as a leader within the organization, I was in my first leadership role by the time I was 20 and my first Sr. Leadership role by the time I was 23 before stepping out of the organization into my first executive role at 24.
After spending a little over 6.5 years with McKesson, I was recruited into the world of dentistry, where I joined the consulting organization Performance Partners as the Chief Operating Officer overseeing the build-out of the operations and HR division. During this time, I inherited over 65 dental employees while also providing practice management consulting. In my short time as COO, I transitioned the consulting model into a Dental Service Organization (DSO) where we did not have ownership of any of our practices but ensured the entrepreneurial-private practices were receiving best-in-class support. In addition to this transition, I launched Dental Virtual Support Solutions (DVSS) as a virtual concierge service supporting private practices to extrapolate the mundane tasks that happen in the front – from answering phone calls, scheduling patients, verifying insurance, revenue cycle management, and even credentialing.
Throughout this endeavor, I also opted to step into one of my client’s offices in a grander capacity to understand the ins and outs of dentistry so I could lead and coach my team. Not only was this the best investment I could have made; I was able to not only manage the team and practice on top of my existing responsibilities, but I was also able to meet my client's end outcome which was to sell her practice at the number and timeline she selected (August 2020).
After the successful sale of my client's practice, I continued with DVSS until I decided to step out and launch Chief Psycho (formerly Cultura+Co.) as a psychology-based consulting and recruiting organization. I not only was able to see great success in the first week of launching my business, but I finally found myself aligned with the type and quality of work that I felt confident putting my name on. After being in a consultative capacity for most of my career, I wanted to ensure that not only the leaders of the practice were taken care of, but more so the team and people that make up the organization. The only sustainable or competitive advantage a business can have is its people. I have worked with several reputable consultants in our industry by helping them align their business strategy to their people strategies; ranging from executive coaching, organizational development, and full-blown start-ups and go-to-market plans.
In just 3 short years, I managed to bring a unique blend of psychological insight and industry expertise to optimize workforce performance and drive organizational success built on the foundation of industrial/organizational (I/O) psychology which has led me to the role I am in now. In September 20203, I was asked to host a virtual workshop and reached out to one of my sponsors to support it; little did I know that this request would have turned into a merger & acquisition discussion. As of December 2023, I merged with Clinical Excel Computech (CEC) and now reside as a Board Member and the Chief Talent Officer where I oversee our Talent Acquisition and Optimization (TAO) division that provides specialized recruitment process outsourcing (RPO) solutions to emerging DSO and group practices.
Additionally, I have launched varying group coaching programs to support professionals attain a higher sense of self-awareness by diving deep into the psychology of imposter syndrome and leading in servitude of others. Through my proprietary LAB Methodology and HUMAN values framework; I’ve uncovered ways to not only create a safe and trusting space for those I come in contact with but to ensure their value does not go unnoticed.
I aim to empower healthcare professionals to build resilient, high-performing, and psychologically safe teams. I want to equip leaders and teams with the information they need to see this come to life – transitioning the knowledge seeker into a knowledge creator. I have been a full-time student since 2013, so I’m a strong advocate for continuing education to achieve your desired outcome.
Instagram:
@thechiefpsycho
@_cecomputech_
Email:
Coaching: jb@chiefpsycho.com
Recruiting: jb@cecomputech.com
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